Recording of 3rd quarter revenues

Telecom Ltd. 3rd quarter revenues

Dear Employees,

We are happy to let you know that the financial results of Telecom Ltd. for the 3rd quarter revenues increased to $7.076 million compared to $6.520 million for the corresponding quarter last year with an increase of 4%. Operating Income for the quarter reached $1.669 million compared to $1.353 million for the corresponding quarter last year with an increase of 13%. Earnings before interest and tax (EBIT) for the quarter reached $2.814 million, an increase of 8% compared to same period last year. The increase in revenues is attributed to the operational efficiencies of the central network department, sales and marketing and our affiliate companies.

The net income during the quarter amounted to $1.573 million compared to $1.772 million for the corresponding quarter last year.  In spite of the double digit increase in operating income for the quarter compared with the corresponding quarter last year, the net income decrease is attributed to the two-month salary payment to all employees amounted to $800,000. This payment was made to reward you all for your loyalty and your hard work in helping improve the company’s revenue this year and lifting it up after last year’s recession.

Telecom Ltd. CEO

My son wants a Barbie

At Toys R Us, my 6-year old son insists on buying a Barbie. I scream “A Barbie!” “Batman’s much cooler.” “No! I want Barbie.” Accepting the situation, we go home. To my surprise, Barbie gets tied to the train track and he says, “ Finally, superman has someone to rescue.”

Your company takes the lead at the Dubai METIF.

Dear Employees,

Because of you all, Telecom Ltd. was a big hit at (METIF) that was held in Dubai on June 2-3, 2011.

As part of your company’s strategy to support the telecommunications industry across the region, Telecom Ltd. sponsored the Middle East Telecommunication and Internet Forum (METIF). The two-day event drew Telecom Ministers and leading telecommunications personalities from across the region as well as business leaders and specialists from the industry.

At the Forum, Telecom Ltd. participated with a stand showcasing its international investments. The stand’s visitors included Telecommunications’ Ministers, including our minister Mohammad Ahmed, who highly praised our company’s efforts in the region. The stand was also visited by ambassadors and businessmen from different countries.

Telecom Ltd,’s sponsorship of the Forum is due to the importance of information technology in the Middle East. Telecom Ltd. has played a pioneering role in the field of information technology and has given it great importance as part of its telecommunications agenda and excelled by introducing the latest in technology to customers worldwide, a step that earned us market leadership among all telecom providers in the region.

We would like to take this opportunity to thank everyone who has participated in the success of this event, you have done an excellent job in representing your company and you should all be proud of your work.

White Paper: Telecom Ltd. & Young Tweeters

Telecom Ltd. has been familiar with Social media networks for some time now. We have become very comfortable with this new technology and have been using it as an advertising tool for quit some time now.


Though we have found some success with the traditional method of online advertising on social media web pages, we have noticed that we weren't able to reach a specific demographic as we intended.


That is why Telecom will be facilitating Twitter in a new way. Please visit Telecom Ltd. & Young Tweeters to learn more.

Crisis Communication

While reading the article How to Communicate in A Crisis, I realized how important it is to plan for different problems and different scenarios before they happen, in order to be prepared when they do. When a problem happens in a huge company, like the telecommunication company I work for, they need to be prepared to handle it, especially when they have a large customer base and that problem can affect those customers. As Diana Pisciotta said in her article, a crisis communications plan should consider the answers to these questions; What could go wrong? Who’s in Charge? What’s the strategy? Who are the spokespeople?.

I saw such a failure in a crisis communication happen a couple of years ago in my company. My company was one of the most successful companies in the region for years, and they were living under the illusion that “nothing bad will ever happen to (or around) their business or they assume that whatever the crisis is, it will be so unexpected that planning won't do much good.”


Unfortunately something bad did happen. There was a glitch in the system and customers were being billed for services they did not request, or were being over charged for the services they did. When the complaints were brought to the attention of management, they decided to wait it out, mainly because they did not have a plan on how to handle the situation. The problem reached all media outlets and took the company a very long time to figure out what to do. The main reason was they didn’t know who would be the spokesman and represent the company in this situation and if that person should go out in public and give an apology.

Because they were not able to communication well in that crisis, and were not able to realize how critical it was to address the problem as soon as it happened, the company lost a large number of their customers and a huge percentage of their annual profit. They lost their customers trust and loyalty and until this day they are trying to gain it back. 

Organizational Memo

Dear Employee

Telecom ltd. confirms that again we assume the lead as the largest telecommunications operator in the region for its sophisticated services and its advanced achievements at the local, regional and international levels.

A decision of applying a new organizational structure, adopted by the Board of Directors, comes in line with an ambitious plan of the leadership strategy. We aim to focus energies and efforts to take advantage of the emerging opportunities and the willingness to face challenges of the future. It will help in keeping up with developments of the telecommunications market, which accelerated remarkably and require a great ability to adaptation so as to maintain the leading and developed position of our company.

My dear employee, these new developments are a commitment to continue our excellence and leadership in providing the best and latest services to the satisfaction of our customers. This will be achieved only through the cooperation and determined efforts of all employees who have in the past provided creativity and innovation.

We are proud to find that the young leaders, the members of the Telecom ltd. family, are in positions of responsibility to continue our pioneering success locally and globally.

Bad Organizational Communication

I work for a Telecommunication service provider company. The department that I work in has specific tasks that are required to be running 24/7. The department manages the network, which makes us the center point in term of coordinating with other departments. We operate the network through different complex technical systems, and provide technical support to other departments at a certain level.

The example of the bad organizational communication in my department is that management tends to forget how important it is to know about any problems with the network as soon as they happen. The failures in planning how to communicate these problems seem to cause a lot of problems in my department. The head of the department seems to think he has to sign on each memo and email before it goes out. Such protocols take too much time and by the time the email or memo reaches the person evolved, the time, effort and costs to solve the problem would have doubled.

To make it more clear, when the engineer on site who is faced with an issue with one of the network equipment, and needs the issue to be resolved as soon as possible, he would need a reconfiguration from the control center. But he would not be able to simply send the request directly to the control center, instead he has to send it to the head of the department and then the head of the department signs off on it and then resends it to the control center.

What could take 5 minutes to get resolved would take up to 20 minutes or more in some cases. In a telecommunication company every second costs money, and this failure in communication is definitely costing the company a lot of money.